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We do our best to build a quality solution that doesn't run into problems, but it's software, and sometimes things don't go according to plan. The Smartcrypt Manager has Support Utility from which will enable the Smartcrypt Manager to gather low level diagnostics from the system module causing problems. These logs can be gathered and downloaded in the Smartcrypt Manager then sent to PKWARE for an analysis of the issue.

 

Enabling Logging

  1. Log in to the Smartcrypt Manager 
  2. After sucessfully logging in, modify the URL of the Smartcrypt Manager to access the Support page
    1. Example: https://pkwareops.yourdomain.com/mds/superuser/support

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